Complaint Escalation Matrix
At Tata Housing it is our constant endeavor to ensure that your dealings with us are satisfactory and pleasurable. We value your feedback and encourage you to let us know whenever we have not come up to your expectations.
You can communicate with us through any of the modes such as Letter, Telephone, E-mail, or In-person. We would be glad to assist you.
If you do not receive a response from us within 3 business days or are not satisfied with the response provided by your assigned Relationship Manager, you can escalate your concerns through the escalation path mentioned below.
If no response received from your Relationship Manager within 7 business days.
If no response received within 2 weeks of escalation to the First level.
If no response received within 3 weeks of escalation to the Second level.
If no response received within 2 weeks of escalation to the Third level.
We would also highly appreciate you sharing your positive experience. So, requesting you a testimonial that could be related to a positive experience you had with us or describing how you benefitted from our services. Kindly email us at
Team Tata Care
Committed to Serve You Better
**We request you to please quote your Customer Identification Number in all your transactions with us.
Write to us at firstname.lastname@example.org
Board-line number 022-66070707